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Success Stories

Among the three million European SMEs that are exploring the global market, more and more are succeeding in China. Read their stories below to find out how they have benefited from the services at the EU SME Centre and made their first entry successfully in China. 

Success Stories

Shopping the Danish Lifestyle Through a WeChat Shop

Background

In May 2017, Rasmus Gregersen, CEO of Nihao CPH contacted the EU SME Centre to bring its business into the Chinese market. The company runs a Danish lifestyle online media that also offers a wide variety of Scandinavian products for the Chinese consumers in the higher segment and it is rapidly expanding with more brands within kids, health and beauty categories.

After running its online magazine for a couple of years, Mr Gregersen decided to start selling its products in China by opening a WeChat shop.  The online shop would have been a stand-alone shop and the Nihao CEO wanted to operate it via cross-border on Chinese Wechat. 

What We Did

The Centre’s Business Development Advisor Rafael Jimenez researched his case and pointed out that there are lots of complexities in such a scheme. He said: "First, there is to understand the treatment of payments, tax and duties and of the cross-border operations, which might not always be immediate." Additionally, the company also aimed at learning how to outline a strategy that easily migrates later to a bonded warehouse at the Free Trade Zone in Shanghai. 

Success 

Questions and answers did happen, and despite the inherent difficulties about a business-to-consumer trade mode that was largely unknown in China at that time, Nihao CPH put in operation its WeChat shop a few weeks later, in July 2017.

To learn more about Nihao CPH’s experience in China, read the full case study here.

We quickly found out that cross-border e-commerce is not as easy as it sounds. Denmark’s regular post services had little experience with this type of logistics and also figuring out the procedures for taxes involved with cross border e-commerce deserve a fair bit of attention before getting into business. Despite much self-study, NI HAO CPH’s incubator in Denmark owes most of its current knowledge on e-commerce in China to the EU SME Centre’s business development team services and advices.
Rasmus Gregersen, CEO NIHAO CPH
 
-Mr Gregersen – CEO NIHAO CPHOn May 2017 , Rasmus Gregersen  CEO of Nihao CPH contacted the EU SME Centre to bring its business into the Chinese market.  
After running its online magazine for a couple of years, Mr. Gregersen decided to start selling its products in China by opening a WeChat shop. 
The online shop would have been a stand-alone shop and the Nihao CEO wanted to operate it via cross-border on Chinese Wechat. 
The Centre’s Business Development Advisor Rafael Jimenez researched his case and pointed out that 
There are lots of complexities in such a scheme. First, there is to understand the treatment of payments, tax and duties and of the cross-border operations, which might not always be immediate. Additionally, the company also aimed at learning how to outline a strategy that easily migrates later to a bonded warehouse at the Free Trade Zone in Shanghai. 
Questions and answers did happen, and despite the inherent difficulties about a business-to-consumer trade mode that was largely unknown in China at that time, Nihao CPH put in operation its WeChat shop a few weeks later, in July 2017.
To learn more about Nihao CPH’s experience in China, read the full case study here.
“We quickly found out that cross-border e-commerce is not as easy as it sounds. Denmark’s regular post services had little experience with this type of logistics and also figuring out the procedures for taxes involved with cross border e-commerce deserve a fair bit of attention before getting into business. Despite much self-study, NI HAO CPH’s incubator in Denmark owes most of its current knowledge on e-commerce in China to the EU SME Centre’s business development team services and advices”.
-Mr Gregersen – CEO NIHAO CPH

Visit Nihao Cph Website

Supporting Chinese Hospitals with Clinical Products from Ireland

The Irish company Serosep is a leading producer of laboratory diagnostic products that are broadly used in hospitals and clinical practices. After identifying China as a market with huge potential for their products, Managing Director Dermot Scanlon and Export Sales Manager Eoin Kelleher had the idea of opening up a wholly foreign-owned enterprise (WFOE) in China. However, after attending a seminar of the EU SME Centre and enquiring several times with the Centre’s experts, they realised that it would be better to start with working with a distributor instead.

Dermot and Eoin then found Beijing ALT Biotech, a Chinese distributor with knowledge of the healthcare market in China. Together they completed the lengthy process of registering their company and products in China. This took more than 6 months, but then sales could finally start in China. At the time of the interview with Eoin, he expected the first order to be coming in the following weeks and it shipped from Serosep in May 2014. For the beginning the target clients are private practices and laboratories that work for private hospitals.

Serosep first got to know the EU SME Centre through another Irish SME. They took part in many of the Centre’s webinars and used the documents in the Knowledge Centre on the EU SME Centre website. In the beginning they sent several enquiries about setting up a WFOE in China through the Ask-the-Expert service. The information they received from the Centre made them change their perception of how to do business in China and how difficult it would be to enter the market. It directly impacted Serosep’s change of strategy.

We appreciated the competent advice from your experts very much. The seminar was brilliant. The legal expert who held it could answer every single detailed question. We left without one open question still in mind.

-Eoin Kelleher, Export Sales Manager, Serosep 

Visit Serosep Ltd. website

Getting Chinese Tourists on Board

In 2012, over 83 million Chinese tourists travelled abroad and spent more than €75 billion overseas, making China the world’s largest outbound tourism market. Dreamboat, a Czech SME providing travel services for tourists and business groups from Asia, began to gain a foothold in this booming market in 2012. The company identified European cruise trips as a niche market that has not yet been fully exploited in China, and began to partner with Chinese companies and the Czech Tourism Office in China to organise Danube River cruise trips for Chinese tourists.

The EU SME Centre supported Dreamboat during its early stage of establishment in China. The Centre’s free hot-desking service provided its staff a professional working environment while it was developing partnerships with local travel agencies in Beijing. The Centre’s guidelines and webinars explaining changes in China’s visa rules also kept the company informed of updates that affected its employees working in China. 

Among the advice offered to SMEs preparing to do business in China, Zofia Guranova, the company’s China sales manager, mentioned that conducting proper due diligence on potential Chinese partners is one of the most important first steps to take.

“I can highly recommend the Centre’s hot-desks to any European SME that wants to start up a business in China or is coming to Beijing for a business trip. The Centre also offers benefits that I personally find really helpful - for instance a consultation with an experienced specialist in both the legal and business field. Moreover, the location is perfect and the atmosphere is really friendly; the staff is always willing to help.”

-Zofia Guranova, Sales Manager, Dreamboat

Visit Dreamboat website

Tapping into China’s Corporate E-Learning Market

Gothia Logistics AB is a Swedish company that develops online training programmes in logistics, lean production and purchasing in order to help clients increase efficiency and improve productivity. Active in China since 2003, the company has been offering online training courses in both English and Chinese for employees in factories around the Yangtze River Delta region.

With the help of the Centre’s business development team, Gothia Logistics found a list of companies to participate in a research project on the difference in continued education between companies with various cultural backgrounds.

The Centre’s webinar on “How can foreigners establish an office in China?” helped the company acquire essential information on setting up a legal entity in China. Gothia Logistics also received comprehensive advice on employment arrangement forms available for wholly foreign-owned enterprises (WFOEs) in China.  

We used a great deal of services from the EU SME Centre’s website, especially the online enquiry service which allowed us to ask more specific questions on HR & legal issues. In addition, the Centre’s webinars are good sources of more resources. The EU SME Centre has been a great support for us when setting up our business in China. 

 

-Kjell-Åke Rönnberg, CEO, Gothia Logistics AB

Visit Gothia Logistics AB website

Exporting Greek Soft Drinks to China

Green Cola is a Greek soft drink brand that produces cola products with natural ingredients, containing fewer calories while maintaining the cola taste.

In the late 2014, Green Cola was introduced to the Chinese food and beverage market with the support from the importing company Fortune Park (Beijing) Trading Co. During the next few months, Green Cola conducted a series of market research on Chinese consumers’ preferences in soft drinks and found out that the country has a growing number of consumers seeking healthier and fashionable products with great flavors from other countries.  In 2015, Green Cola began to export a few containers to different ports in China and to sell directly in the imported commodity centers mostly located within Free Trade Zone areas and high-end super markets.

In November 2015, Green Cola exhibited for the first time at the World of Food Fair in Beijing within the Centre’s European SME Pavilion. The World of Food is one of the largest international food & beverage trade fairs in Northern China.

During the exhibition, the Centre introduced Green Cola to Emmanuel Stantzos, Minister Plenipotentiary for Economic and Commercial Affaires at the Greek Embassy in Beijing, and arranged a series of individual business meetings with Chinese distributors, retailers and buyers.

“Attending the exhibition and the Centre’s European SME Pavilion provided us with a good opportunity for the brand to get direct feedback from consumers in terms of flavor preference and price elasticity. It also helped us gain more valuable contacts and expand Green Cola’s sales channels in China”, said Mr. Jay Xu, Managing Director of Fortune Park Trading Co,.

Jay stressed that logistics is often the primary challenge for imported fast-moving consumer goods in China. In addition, the speed to market and fast delivery to consumers are the key to success.

 “There is no doubt that the China market is one of the most attractive for all prospective exporters. But it has to be approached with a long term perspective and with respect to the culture and to the consumer habits. For us, this means that it is significant to present a selling proposition that will bring an added value to the Chinese consumers. But no matter how good this proposition is, no exporter can succeed without the right associate from the China side”, said Antonis Terzis, Export Manager Green Cola Hellas S.A.    

The next step for Green Cola is to make the products available for more consumers by distributing through different sales channels. To achieve this, Green Cola is working to have the Chinese label printed directly on the bottle to comply with China’s new food labeling regulations. (Find further instructions for China’s food and beverage labelling requirements in the Centre’s Guideline.)
 

Visit Green Cola's website

Taste of Galicia in China

The Galicia Food Cluster is a non-profit association that provides support services to food and beverage companies from Galicia in Spain. In September 2013, the Cluster successfully established itself as a Wholly Foreign Owned Enterprise (WFOE) in Shanghai in order to better serve a growing number of Galician SMEs interested in the food and beverage market in China.

The move to establish a WFOE in Shanghai was not a snap decision for the Cluster; instead, it involved over one year’s comprehensive market research and strategic business planning. As a crucial first step, the Cluster carefully compared the pros and cons of different legal entity options available for foreign organisations in China, such as a WFOE, a Foreign Invested Commercial Enterprise (FICE) and a Representative Office (RO). The Centre’s legal team helped the Cluster evaluate the feasibilities of each legal entity option, and revealed the difficulties for a foreign association to register a WFOE in China. As a part of the solution, the Centre’s legal advisor suggested the Cluster to register a company in Spain and then have this new company register a WFOE in China. 

As to its future plan, the Cluster aims to expand its network in China step by step and develop more partnerships between Galician food and beverage SMEs and their Chinese counterparts.  

Visit Galicia Food Cluster website

Adapting Mediterranean Food to China

UR Great is a Greek company specialised in the production and sales of healthy and natural Mediterranean food products. The founder and owner Mikis Pollalis wants his brand to relay the image of a traveler bringing healthy Mediterranean food back from his holiday.

As many others, UR Great took notice of the huge potential the Chinese market offers. They decided to make entering this market their strategic priority and began researching on this topic. At this time, Mikis attended an EU SME Centre presentation in Athens.  He learned there that good preparation is paramount to success in China, thus he started to gather information on the food and beverage market. After researching Chinese tastes, he prepared his team back at home ready to adapt the marketing strategy, especially the products, to suit the Chinese market. 

The EU SME Centre was able to offer different types of help at different stages. The presentation by one of the Centre experts was an eye-opener for the founder of UR Great, since it showed that many different aspects needed to be considered when entering the Chinese market and that preparation was a prerequisite for sustainable success. Mikis says the take-home message from this event was “a company should be ready to enter China and a lot of preparations are required”. 

He continues to use the free services of the Centre and rates them highly. The webinars provided him with reliable and relevant information he immediately incorporated in his strategy and action plan. As a final step, the CEO of UR Great approached the Business Development experts via the Ask-the-Expert feature on the EU SME Centre website. Upon their request, they received a list of potential food importers. 

I believe that the most important help of the EU SME Centre is that it provided a helpful framework for entering the Chinese market. It set from the beginning the correct foundation, by pointing out the important key learning facts regarding business in China and helped us create a roadmap to entering the Chinese market. Moreover, we received valuable knowledge from the experience of the EU SME regarding the pitfalls and problems we should avoid. 

Mikis Pollalis, Founder and CEO of UR Great

 

Visit UR Great website

Slovenian Tech Dynamises China's New Energy Vehicle Market

Background

Elaphe Propulsion Technologies Ltd.is a Slovenian company and a global leader in development and production of in-wheel and direct drive propulsion systems for vehicles. In October 2015 Blaz Stefe, today general manager of APG-Elaphe Propulsion Technologies, Co. Ltd, contacted the EU SME Centre in Beijing.  Mr Stefe wanted to understand better several aspects of entering the Chinese market, local legislation, business development and partnering with Chinese companies. 

What We Did

Mr Stefe met at the EU SME Centre in Beijing Ms Hyklova, Legal Advisor, and Mr Jimenez, Business Advisor. He received advice on legal and procedural aspects of creating a Joint Venture (JV), was recommended to pay attention along with his lawyers to some of clauses, location implications for the JV were discussed, while the EU SME Centre also shared information about the New Energy Vehicle (NEV) market opportunities in China, which in 2015 were not that clear as they are today.

Success

The Chinese investor partnered finally with Elaphe and a JV company was established in August 2016, which is today leader in the production of in-wheel motors for passenger and heavy duty vehicles. Operation of production line started in January 2018 in Hangzhou.  

"We appreciate the quality information available at the EU SME Centre, and certainly we will accept the proposal of the EU SME Centre to draft a Case Study so our experience in China can be shared with others for the benefit of EU SMEs."
-Blaz Stefe, General Manager of APG- Elaphe Propulsion Technologies, Co. Ltd.

Visit Elaphe’s Website

Tapping into China’s Cleaning Market

Rai Amsterdam was established in 1893, originally as an association for the bicycle industry which has over the past century grown into an international leading trade fair and conference organization. The Rai China office was founded in 2014 and a physical team set up in 2019, led by Simon Ding. Rai China has taking the lead of organizing Interclean China the past couple of years.

Rai has the goal to help industrial companies to enlarge their networks and to bridge Chinese and international companies. The exhibitions organized by Rai have the purpose to enhance the communication between Europe and China on specific industries for the interest of both European and Chinese companies. Rai also organizes matchmaking for European companies to meet with potential Chinese buyers or distributers, to minimize risks and resources of the companies. 

Due to the Covid-19 pandemic, physical exhibitions worldwide were forced to be postponed or canceled. As many other event organizers, RAI was also faced with the same challenges. Travel restrictions made it very difficult, if not impossible, for European companies to attend the physical exhibitions organised in China. 

The EU SME Centre collaborated with Rai China and showed support in the Interclean China Exhibition 2021, organized by Rai China. The fair was organized as a hybrid trade fair due to the current global situation of the pandemic. For the participants unable to join the exhibition offline, RAI facilitated an online platform, which acted as a virtual exhibition. This provided the possibility for European exhibitors and visitors to still participate in the fair, talk to potential interested partners and buyers. Among many others virtual exhibitors, the EU SME Centre also had a virtual booth where European companies could reach out and ask questions related to market access or sector specific issues in China. More than 1000 users were registered for the online platform. 

As part of the event, the EU SME Centre in-house expert, Liam Jia, participated in a webinar, both prior and during the exhibition, on the opportunities and challenges in the Chinese Cleaning market for European SMEs. His presentation on how EU SMEs can tap into this market in China was broadcasted two times, both prior and during the fair, on the online exhibition platform. For the offline exhibition, the EU SME Centre provided support by having an information stand with a team of in-house experts to answer any questions that participants might have had. The EU SME Centre Director, Renzo Isler, also participated in the opening ceremony of the Fair.

Many of our Chinese stakeholders have complimented us on the innovative, international and professional character of this event, which we could not have achieved this character without the support of the EU SME Centre. We hope to see more opportunities for European SME’s and closer collaboration with the Centre in the future. Thank you again for your support and we look forward to further developing our cooperation and partnership

- Simon Ding, Managing Director, Rai China 

Catering Artisan Cuisine to Chinese Palettes

Marco Polo Import Export is a food & beverage company with a special focus on Spanish gourmet food. Setting foot in the China market, first in Guangzhou, as early as 2008 to export red table wines, the company saw the demand for authentic Mediterranean cuisine and soon expanded its product portfolio to a wide range of artisan food, including cured ham, fish & vegetable preserves, chocolates & sweets and frozen prepared food. Marco Polo aims to deliver not only staple Spanish gourmet to high-end hotels and restaurants, but also a fine dining experience through restaurant design and catering management. 
 
Currently Marco Polo is making progress on two frontiers: using a franchise model to sell a leading Spanish chocolate and sweets brand Torrons Vicens (founded in 1775) in Tianjin; and collaborating with more distributors for their high potential frozen prepared food products, which are easy to make, very safe, and convenient to prepare.
 
The EU SME Centre has become a primary contact point for Marco Polo in its market approach. Through the Ask-the-Expert channel, the Centre’s enquiry help hotline, our experts assisted Marco Polo in understanding standard and conformity issues for imported chocolates, provided legal advice for franchising, and helped in identifying partners for business development. The company also got the chance to attend the World of Food Exhibition (2015) in Beijing and met face-to-face with our experts there.
 
Finding the right business partners in China can be a very challenging task. The Centre helped introduce Marco Polo to local contacts, as well as to deepen their cultural understandings to obtain more valid feedback. 
 
“My tip for SMEs: get someone on your team that speaks Chinese. It demonstrates your commitment to the market and will give you an understanding that you otherwise wouldn’t get.”
 
The future looks bright; Marco Polo is now looking to open a store in northern China and is in negotiation with business partners in Tianjin, introduced by the EU SME Centre. 
 
“Our company registered with the Centre and participated in various online seminars regarding different business areas for China, which we found to be very concise and useful. Furthermore, there is always a professional reply to my enquiries from your expert team…I felt grateful to receive those comments and to know whether our company is going the right direction or not. China is known to me, however it is changing ever so fast and it is always difficult to keep up with! “
 
-Marco Piccioni, Marketing Director, Marco Polo

Visit Marco Polo website

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